This policy explains how the operator of MathLab (“MathLab”, “we”, “us”) handles personal information when you use the MathLab mobile application, visit alevel.gg, contact support or join our waitlist.
Pre-launch notice: MathLab is preparing for release. This policy will be updated before launch to identify the final legal entity and reflect the exact production configuration of every analytics and advertising service.
Information we collect
Account information
When you create an account, we receive identifiers needed to authenticate you, such as your email address, an authentication-provider identifier and a MathLab user identifier. Authentication is provided using Supabase.
Learning and app activity
We process worksheet progress, answers and submissions, correctness, completion status, XP, current learning path and related timestamps so that the app can provide and synchronise your learning experience. Some activity is stored locally on your device before it is synchronised.
Subscription information
Purchases are processed by Apple. RevenueCat helps us manage subscription status and entitlements. We may receive a customer identifier, product and entitlement information, purchase and renewal status, trial status and transaction metadata. We do not receive your full payment-card details.
Analytics
We plan to use Amplitude to understand product performance and improve MathLab. Depending on the final configuration, analytics may include app events, device and operating-system information, approximate region, session information, attribution information and a pseudonymous user or device identifier. We will update this policy and our App Store privacy disclosures before enabling production analytics.
Advertising measurement
We plan to use Meta and TikTok advertising technologies on consented website visits and may use their mobile SDKs in the app. These services can process advertising identifiers, device and browser information, IP address, campaign interactions and conversion events. Website advertising tags will not load until you consent. Any app tracking that requires Apple’s App Tracking Transparency permission will not occur unless you grant that permission.
Website, waitlist and support
If you join the waitlist or contact us, we process the information you submit, such as your email address, message, consent record and campaign source. Our hosting and content-delivery providers receive technical information needed to serve the site, including IP address, requested URL, browser information and security logs.
Why we use information
We use information to provide and secure MathLab; authenticate accounts; save and synchronise progress; mark supported answers; manage subscriptions; respond to requests; prevent abuse; measure reliability and performance; improve the learning experience; send requested launch or product communications; comply with law; and, where you consent, measure advertising and build relevant advertising audiences.
Our legal bases
Where UK data-protection law applies, we rely on performance of our contract to provide account, learning and subscription features; legitimate interests to secure, maintain and improve the service where those interests are not overridden by your rights; consent for marketing communications and non-essential website or app tracking; and legal obligations where we must retain or disclose information.
Service providers and sharing
We use service providers including Supabase for authentication, database and backend infrastructure; Apple for app distribution and purchases; RevenueCat for subscription entitlement management; cloud hosting and content-delivery providers; and, when enabled as described above, Amplitude, Meta and TikTok. They process information under their own terms and privacy commitments. We may also disclose information when required by law, to protect users or the service, or as part of a corporate transaction with appropriate safeguards.
We do not sell personal information for money. Some privacy laws define consented advertising measurement or audience sharing as “sale”, “sharing” or targeted advertising; where relevant, we provide the controls required by those laws.
Cookies and similar technologies
The website may use essential storage for security and consent preferences. Analytics and advertising cookies, pixels or similar technologies will only be used after the required consent. You can reject non-essential technologies and later change your choice. The mobile app may store authentication, answers, pending submissions, preferences and subscription state locally.
International transfers
Our providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.
Retention
We keep account and learning information while your account is active and for a limited period afterward where needed for recovery, security, legal obligations or dispute resolution. Waitlist and marketing records are retained until you unsubscribe or we determine they are no longer needed. Support messages and security logs are kept only as long as reasonably necessary for their purpose. We will publish more specific production retention periods before launch.
Your choices and rights
Depending on where you live, you may ask to access, correct, delete, restrict or export your information, or object to certain processing. You can unsubscribe from marketing using the link in an email, withhold or withdraw tracking consent, and manage relevant iOS permissions in Settings.
You can request account deletion from within MathLab or follow the instructions on our account-deletion page. You may also complain to the UK Information Commissioner’s Office or your local supervisory authority.
Young people
MathLab supports A-level learners and is not directed to children under 13. If you are not old enough to consent to the relevant processing where you live, ask a parent or guardian to help. We do not knowingly use personal information from children for targeted advertising.
Security
We use technical and organisational measures intended to protect information. No online service can guarantee absolute security, so please use a secure account and contact us if you believe it has been compromised.
Contact and changes
Questions and privacy requests can be sent to support@alevel.gg. We may update this policy as MathLab develops. Material changes will be identified by a new effective date and, where appropriate, communicated in the app or by email.